SINTEREX TERMS AND CONDITIONS FOR THE ONLINE SALE OF PRODUCTS
THIS PAGE CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU. THEREFORE, PLEASE READ IT CAREFULLY.
BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER THIS AGREEMENT AND YOU FURTHER ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANISATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANISATION OR COMPANY TO THESE TERMS AND CONDITIONS.
YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU: (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT OLDER THAN: (I) AT LEAST EIGHTEEN (18) YEARS OF AGE OR (II) ARE OF A LEGAL AGE TO FORM A BINDING CONTRACT WITH THE COMPANY OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF ITS CONTENTS, PRODUCTS OR SERVICES BY THE APPLICABLE LAW.
These terms and conditions (the “Terms”) apply to the purchase of sale of products through www.sinterex.com (the “Website”). These terms are subject to change by Sinterex 3D Printing Manufacturing Company LLC (hereafter referred to as the “Sinterex”, “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. Any changes to the Terms will be in effect as of the “Last Updated Date” referenced in the Website. You should review these Terms prior to purchasing any product that are available through this Website. Your continued use of this Website after the “Last Updated Date” will constitute your acceptance of and agreement to any changes.
ORDER ACCEPTANCE & AMENDMENT
You agree that your order is an offer to buy, under these Terms all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you.
Upon placement of an order and successful payment through our Website, you will receive a confirmation email detailing the order within 24 hours. You will not be able to make any amendments to an order after a payment has been made to us.
CANCELLATION OF AN ORDER
You may cancel the order within approximately twenty four (24) hours after placement and request a refund of the amount paid for your order provided that we have not processed the order. This is subject to our refunds policy detailed below. Please allow for up to 45days for the refund transfer to be completed.
We reserve the right to refuse to deliver a product or cancel an order placed due to reasons of: (A) technical issues including relating to pricing information; (B) unavailability of materials; (C) any issues with payments identified by us in relation to fraud or misrepresentation; or (D) our business purposes. Where we refuse an order, you will be notified by email.
PRICE AND PAYMENT TERMS
Prices posted on this Website may be different to the prices offered by us at Sinterex’s office and showroom.
All prices that may be posted on the Website shall be subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes (including VAT) or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and confirmation email. We strive to display accurate pricing information, however on occasion there may be inadvertent typographical errors, inaccuracies and omissions relating to the pricing and availability of a product. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.
Terms of payment are within our sole discretion and, payment must be received by us before our acceptance of an order. We accept payment in United Arab Emirates Dirhams (AED) via Master Card and Visa for all purchases.
You represent and warrant that (i) the credit or debit card information you supply to us is true, correct and complete (ii) you are duly authorised to use the card specified for your purchase (iii) any charges incurred by you will be honoured by your credit card company (iv) you will pay charges incurred by you at the posted prices, and all applicable taxes, if any, regardless of the amount quoted on the Website at the time of your order.
We may from time to time offer discounts or promotions on the Website that may affect pricing, which is governed by terms and conditions separate to these Terms. If there is a conflict between the terms for a discount or promotion and these Terms, the promotion terms will govern.
We will arrange for shipment of the products ordered by you to the delivery address of the dentist or medical professional that has prescribed the product to you in the United Arab Emirates. Shipping and delivery of our products will be conducted either by Sinterex or FedEx depending on the delivery address provided for each order. Our estimation of delivery time shall depend on a variety of factors including the nature of the order placed.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 30 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details. Title and risk of loss pass to you upon delivery. We are not liable for any delays in shipments. The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.
RETURNS, REFUNDS & REPLACEMENTS
We accept returns within 7 days of receipt, only if the product has been shown to not fit correctly and you have consulted the medical professional who is providing clinical assessment of your case. In such instances, we will take whatever corrective action is required to ensure the correct fitting of the product. If you are still not satisfied then please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Product Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
In the event a product purchased from our Website is subject to damage, discrepancies in sizing, aesthetics, or functionality through no fault of Sinterex, we will, at our discretion, provide a replacement product on terms that are determined by Sinterex at its reasonable discretion.
LIMITATION OF LIABILITY
IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT, OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE AMOUNTS PAID BY YOU FOR THE PRODUCTS SOLD THROUGH THE WEBSITE.
The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.
We will not be responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, floods, fires, earthquakes, explosions, governmental actions, war, invasion or hostilities (whether or not war is declared), power outages, threats or acts of terrorism, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, telecommunications breakdown, strikes or other labour disputes (whether or not relating to our workforce), or restrains or delays affecting carriers or inability in obtaining supplies of adequate or suitable materials.
GOVERNING LAW AND JURISDICTION
The Website is operated from the United Arab Emirates. All matters arising out of or in connection to these Terms shall be governed by and construed in accordance with the internal laws of the Emirate of Dubai, United Arab Emirates. Any dispute or difference arising out of or in connection to these Terms shall be referred to and finally resolved by the Dubai Courts, to whose exclusive jurisdiction the parties hereby submit.
You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of these Terms shall be deemed null and void. No assignment or delegation relieves you of any of your obligations under these Terms.
The failure by us to enforce any right or provision under these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only in writing and signed by a duly authorised representative of Sinterex.
NO THIRD PARTY BENEFICIARIES
These Terms shall not confer any rights or remedies upon any other person other than you.
We may provide any notice to you under these Terms by (i) sending a message to the email address you provide or (ii) by posting it to the Website. Notices sent by email shall be effective when the email has been delivered and notices provided on the Website shall be effective upon posting. It is you responsibility to update your email address where required.
To give us notice under these Terms, you must contact us as follows: (i) firstname.lastname@example.org or (ii) by personal delivery, overnight courier, registered or certified mail to Hadi Sultan Warehouse, Jabal Ali Industrial Area 1, Dubai, UAE (iii) facsimile transmission. We may update our contact email or address at our discretion at any time. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective from one (1) business day after delivery. Notices provided by registered or certified mail will be effective three (3) business days after delivery.
If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.